ERP Rescue
Executive
Snapshot
Not every ERP project goes to plan. Budgets overrun, timelines slip, and sometimes a system goes live that simply doesn't work the way it should. When that happens, the question isn't whether to fix it, it's who to trust with the recovery.
With over 25 years of Microsoft Dynamics 365 experience and 100+ successful ERP projects completed, Hoalani has the technical and organizational expertise to rescue complex implementations and turn failed projects into functioning systems —without starting from scratch.
Failures Are Complex
When an Implementation Goes Wrong
A troubled ERP project rarely fails for one reason. It's usually a combination — poor requirements gathering, excessive customization, misaligned expectations, and a partner who moved on before the work was done.
The damage compounds quickly: teams lose confidence in the system, workarounds multiply, and the original business case starts to look out of reach.
The good news is that most implementations are recoverable. The investment doesn't have to be written off.
How Hoalani Approaches It
Every recovery starts with understanding what actually went wrong: not just the symptoms, but the root causes. From there, the path forward is built around what your business actually needs, not what the original project scope said.
Honest Assessment
Before any work begins, a clear picture of the current state: what works, what doesn't, and what it will take to fix it. No assumptions, no false optimism.
Pragmatic Recovery Plan
The goal is a minimal viable system that works, delivered as quickly as possible. Customizations are reviewed and, where possible, replaced with standard platform functionality to reduce complexity.
Stakeholder Realignment
A failed implementation damages trust with end users, with leadership, and with the broader project team. Rebuilding that trust is part of the recovery, not an afterthought.
Continuity Beyond Go-Live
Getting the system stable is the first milestone, not the last. We stay engaged through stabilization and into steady state, ensuring the recovery sticks.
Real Results
PharmaLex
PharmaLex (now Cencora PharmaLex), a global pharmaceutical consulting firm, had been mid-implementation of Microsoft Dynamics 365 Finance & Operations when the project stalled. Go-live had shifted, priorities were clashing, and confidence in the project was failing.
We stepped in and established a clear governance framework, delivering a successful go-live in Germany within 6 months of taking over. Confidence was restored and a foundation was created for subsequent rollouts into Spain and the US.
Meriton
Meriton needed Microsoft Dynamics 365 to unify operations across 7 acquired companies in commercial HVAC. A previous partner had left the project over budget, behind schedule, and failing, with dozens of poorly executed customizations causing data errors and incorrect reporting.
We took over and delivered a full recovery in 120 days. Then built a repeatable onboarding system that brought each new acquisition live in under four months.
Ready to see what's possible?
Talk to our team. We'll review your current setup to show you exactly where the gaps are, and what to do next.